check this article out:

http://www.motortrader.com.my/NUS/articles...1141/page_m.asp

of particular interest wud be this extract:

The study found that delivering vehicles when promised and at a convenient time is critical to customer satisfaction. When customers do not receive their vehicles at the promised and convenient delivery time, satisfaction in the delivery timing measure plummets by as much as 267 points, compared to the industry average.

“Keeping promises to customers regarding vehicle delivery is vitally important,” said Endina Widartama, country manager at the J.D. Power and Associates office in Singapore. “In addition, scheduling vehicle delivery for times that are convenient for customers can go a long way in improving customer satisfaction.”

Delivery timing and delivery process in total garners 45% of overall performance benchmarks.

I hope the MMM guys are reading the same article........and hopefully Mitsubishi will showcase in the index results come 2008.....fingers are crossed......

lol, if that's the case MMM's points would show negative already la

The SSI Study is one of three consumer-based studies that J.D. Power Asia Pacific conducts in Malaysia.


The 2007 Malaysia Customer Satisfaction Index (CSI) Study, which measures customer satisfaction with authorized dealer after-sales service, was released in July 2007. I'm trying to google a copy of this just outta curiosity!


The 2007 Malaysia Initial Quality Study (IQS), which measures problems experienced by new-vehicle owners, is scheduled to be released in the next few weeks. Wud be mighty interesting to see how it stacks up.

perhaps our SA forum member can highlight this to upwards to his chain of command...... after all bosses are alwiz looking for feedback...altho some only like listening to good feedback

good publish...let them see their sh*t that came into our bowl

let be fair and see whats MMM is gonna do about it. Who know, it might not be their fault if the car is stuck in Japan or people in our G is delaying the process.

well, this year dunno y not included... coming year we c how

the lancer GT is mean for 2008 mah.

this is for car maker not model right??? does it mean our unit is too small n they only judge big quantity maker???

I don't have a darnedest clue of what you are talking about....but whatever it is i'm giving you a for being the SA of the year, for whatever reason i'm going out of topic...

i mean the chart is for car maker as in brand name not car model... but mitsubishi not included, does it mean our volume too small??? n they only do survey for car maker with big volume???

could be, since they do the survey on customers who bought new cars. Before the lancer launched, maybe Mitsubishi customer base is still too small to include. A lot of big names car brand also not included eg. BMW, Mercedes, etc.

This is the last bit of the report:

The 2007 Malaysia Sales Satisfaction Index Study is based on responses from more than 3,000 owners of 60 different vehicle models at two to six months of ownership. The study was fielded from April to July 2007. It does not include BMW, Ford, Kia, Mercedes-Benz and Mitsubishi due to small sample size

hope that clarifies the situation